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| Contact Information: |
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| Phone: 1-866-887-0020 |
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| Email: Sales | Support |
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Intersecte 3.0, is one of the most cutting edge and versatile computer telephony engines on the market. Virtually any
interactive voice-response (IVR) application can be created using this powerful telephony engine. Using our secure and
user friendly web interface, most projects can be running within
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minutes. Your telephony applications can be completely integrated into your existing infrastructure using, Universal Database
Connectivity, Email services, Web Services, and much more. We've also included many Prepackaged Features, so that
most of your IVR applications will be ready to accept calls with very little setup.
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| Intersecte Management |
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| Secure and accessible web based interface |
Intersecte projects can be managed and monitored from any computer connected to
the internet. The visually appealing and user friendly interface is organized for quick
and easy access to all aspects of a project.
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| Built in Reports |
Both project level reporting, such as call detail records, and feature level reports are
provided. The modular design allows new reports to be added quickly and easily.
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| Real-time Call Monitoring |
Usage can be monitored in real time directly from the web interface.
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| Script Editor |
A major feature of Intersecte 3.0, is the ability to customize projects with JavaScript.
The integrated Script Editor allows project scripts to be created and modified directly
from the interface.
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| Integrated Feature Management |
Many application features require specialized managers. The Intersecte interface
provides many seemlessly integrated sub managers for commonly used features.
- Survey Manager
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Surveys can be quickly created and modified for any application. Question
prompts can be uploaded and played directly from the web interface. Realtime
summary and detail reports are included. Response percentages and
totals are listed on the summary reports, while individual responses are
available to be viewed and played on the detail reports.
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- Voicemail Manager
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Voicemail boxes are generated and modified using this simple manager.
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| - Personal Voicemail Manager
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Using a seperate individual login, this manager allows voicemail box owners
to modify their contact information, set their message forwarding options,
and listen to and delete their personal voicemails.
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| - Prompt Manager
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Prompt organization is essential, especially for multilingual projects. The
Prompt Manager provides organization, allowing for quick prompt setup.
Prompts can be uploaded and played directly from the web.
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| - Rated calls Manager
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This is actually multiple integrated managers for each aspect of a rated call.
A rate manager is provided for setting up rates with a scalable level of
granularity. The included PIN manager allows generation, modification, and
usage reporting for individual PINs.
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| Scalable "Plug In" Architechture |
New feature managers can be quickly added without changing the overall design,
minimizing the learning curve.
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| Intersecte Telephony Engine |
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| Custom Inbound and Outbound Projects |
Project flow is defined using JavaScript and/or precompiled Java classes. This powerful
and flexible combination, allows complex projects to be created very quickly. The
possibilities are virtually limitless.
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| Prepackaged Features |
Intersecte includes many prepackaged features that are commonly found in telephony
applications. These features can be used alone or added to your custom projects.
Prepackaged Features include :
| | Voicemail |
| | Custom Surveys |
| | Pin managed, rated calls |
| | Outbound Scheduler |
| | Managed Prompts ( Allows for digit/number/date vocalization and multilingual support )
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| Back Office Integration |
Many custom projects will require integration with other systems. Intersecte allows
you to integrate with all of your back office systems with very little effort.
Integration methods include :
| | Database ( Supports most industry standard databases ) |
| | Web Services ( WSDL - SOAP/HTTP ) |
| | Email |
| | FTP |
| | Proprietary TCP/IP
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| Flexible Hardware Support |
Most industry standard hardware is supported. If you have hardware that is not
currently supported, a driver can be created in a short amount of time.
Supported Hardware includes :
| | Intel/Dialogic |
| | Rhetorex |
| | Digium
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| Shared Telephony Resources |
Resources can be configured to be shared between inbound and outbound projects
simultaneously. This allows the most efficient use of your hardware.
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| Switch Integration |
Certain large scale applications require more phone to phone connections than phone
to voice resource connections. Intersecte can pass phone to phone connections off to
a switch freeing up the voice resources to setup more incoming calls.
Switch Support includes :
| | Harris |
| | Cisco
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