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| Contact Information: |
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| Phone: 1-866-887-0020 |
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| Email: Sales | Support |
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IVR services can increase your company's productivity and
availability, and by taking the responsibility of answering the phone or making
calls away from your valuable employees, it can lower your costs. Listed below
are some common uses of IVR
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applications. Any or all of these could enhance
your business, but these are only the beginning.
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Powered by one of the most cutting edge and versatile
telephony software applications on the market (our own Intersecte 3.0), we can
host virtually any interactive voice-response (IVR) service. With Intersecte's
secure user-friendly web interface, you can customize your application to ensure every call you place or
receive will get you the results you want the most efficient way possible.
Please feel free to contact us, regarding any questions
about services or to get pricing quotes as they vary depending on the size and
type of application.
Common IVR services.
Customer Surveys (Inbound, Outbound, and Online)
Third-Party Verification
Automated Outbound Messaging
Locator Services
Lead Generation & Capture
Contests and Opinion Polls
Auto Attendant
Customer Surveys
Surveys are the most common IVR application. It is essential to know what is on your
existing customers and potential customers mind. You can leverage this
information to provide better service to existing customers or find the best
way to market your product or services to increase your customer base.
Automated Third-Party Verification
It is often a legal requirement or simply a client's requirement
to obtain a third party verification. We offer a completely
automated solution. With real-time notifications when a call is complete,
in virtually any format, or transfer medium.
Automated Outbound Messaging
Getting a message out to a group of customers, employees, or
any important group of people is key to maintaining a strong relationship.
This service allows you to record any message and send it to a specific
list of people. If email addresses are provided we can also increase the
percentage of people you reach by also sending them an email relating
the same message.
Locater Services
A single telephone number for all your locations will assist
in Branding your business name. Based upon the incoming phone number or
information supplied by the caller, we can forward the call to a specific
location, allowing you to market only one phone number.
Lead Generation & Capture
Telemarketing and other Direct marketing ventures can be fruitless
when your contacting people who have shown no interest in your product. Lead
generation applications allows you to build a list of people that would like
you to contact them, and by collecting the right information beforehand, you
can assign the representative that has the most experience with that type of
person or business.
Contests & Opinion Polls
Using the telephone allows a very broad range of people to
contact you very efficiently. This is why IVR services are perfect for
continually changing applications like, Contests and Opinion Polls.
Auto Attendant
For small and large businesses alike, it is important to
make sure you can receive a call at anytime and make sure that call gets to the
person or department it is intended for. When using a live operator you often
get long hold times, unprofessional greetings, and lost messages due to human
error. With an auto attendant every call is answered quickly, exactly how you
want it to be answered, and your business can receive calls 24 hours a day.
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